Vacature:

Employee Customer Service

Locatie: Overige

Omschrijving

Employee Customer Service

Locatie: one of the sites in the Netherlands (Deventer, Denekamp or Nijverdal) or Wesel (DE)

Tasks: Exciting tasks await you – strengthen our customer service team and handle national and international customer inquiries by phone and email in a competent and timely manner. Your varied range of responsibilities includes the following activities.:

  • Competent and timely handling of customer requests (national and international ones) by phone or email.
  • Order processing including all internal and external communication
  • Creation and dispatch of export documents
  • Monitoring and management of consignment stocks
  • Contact for complaints, returns and replacement shipments
  • Creation and maintenance of master data in ERP and CRM system
  • Participation in IT changes and projects (national and international ones)

Qualification: This is the profile that convinces us – in addition to your completed commercial training or a degree in a commercial field, you have several years of experience in customer service and in handling EU and export orders. Your workplace will be either in one of our locations in the Netherlands or at Wesel, and we look forward to your willingness to travel for project-related purposes. Additionally:

  • Professional training and / or bachelor’s degree in business administration with a minimum of 5 years working experience in customer service
  • Several years of experience in EU and Third-party country business
  • Knowledge of SAP, GTS, APO and additional SAP modules
  • Fluent communication in English, German and / or Dutch
  • Strong customer orientation
  • Substantial organizational skills, good in setting priorities and working independently
  • Reliable, flexible and accurate
  • Good teamplayer and communicator
  • High commitment and resilience

For questions:
BYK-Chemie GmbH | Ilka Willemsen | CS | Tel. +49 281 670 27215 (mail: ilka.willemsen@altana.com)
BYK Netherlands B.V. | Daniëlle Dummer | HR | Tel. +31 88 122 0300 (mail: danielle.dummer@altana.com)

Locatie : Overige

Functiegroep: Employee Customer Service

Uren: 40

Dienstverband: vast

Salaris:

Opleidingsniveau: Bachelor's degree in business administration




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